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A foreigner can apply online for availing registration and other visa related services in the office of FRRO/FROs in India. The application is aimed to build centralized online platform for foreigners for visa related services. Its key objective is to provide Faceless, Cashless and Paperless services to the foreigners without requirement of visiting FRRO/FRO office. No requirement of taking appointment and visiting FRRO/FRO office unless specifically called upon by the FRRO/FRO.
The following process shall be followed:
SBIePay is the Payment Aggregator service of State Bank of India which provides multiple payment options on a single payment page for the convenience of applicants. SBIePay has enabled Debit and Credit issued by MasterCard and VISA.
SBIePay facilitates online payments all Credit and Debit Cards issued by MasterCard and VISA.
SBIePay is certified with Payment Card Industry Data Security Standard (PCI DSS) ver 2.0 certified, which reinforces our promise of security. The payment system fully supports 3DSecure - Verified by Visa and MasterCard Secure Code, wherever it is applicable. Further SBIePay is secured using Secure Sockets Layer (SSL) encryption which ensures that payment information never sent over the Internet unencrypted and cannot be viewed by unauthorised individuals.
SBIePay has enabled international card issued by MasterCard and VISA both with and without 3D Secure authentication.
The applicant after filling details on https://indianfrro.gov.in/ and clicks 'Pay Now'. The applicant is redirected to SBIePay payment page and is presented with payment options like MasterCard and VISA. Applicant enters his card details and clicks 'Proceed'. Then the applicant may see one of the two options: (i.) 3 D Secure page of the Card issuing page for inputing 3D Secure password/OTP (ii.) Transaction is processed without 3D Secure page. After successful completion of transaction, the applicant is redirected on to the https://indianfrro.gov.in/ with a successful receipt of payment.
If an applicant is presented with a 3D Secure page prompting to enter a password/OTP, this means the Card issuing Bank participates in 3D Secure transaction. If the applicant does not have a transaction password/One time password, he/she should contact the card issuing Bank for support.
The applicant shall be presented with a payment successful page along with reference number. If the applicant does not receive any success message even after card account has been charged, a refund shall be initiated after due reconciliation to the applicants card account.
If a transaction has failed but the applicants card account is debited more than once, the amount shall be refunded to the applicants card account after reconciliation process within seven (7) days of transaction.
SBIePay provides technical support for all payment related transactions at 1800221401 (Timings : 10.30 a.m. to 6.30 p.m. on week-days and from 10.30 a.m. to 2.30 p.m. IST on Saturday)
Yes. An applicant can perform more than one transactions for a single application ID.
An applicant shall be charged for only once against an application ID. Any double/triple debit shall be refunded after due reconciliation within seven (7) days of transactions.
Axis Bank is world-class Internet Payment Gateway Solution allows you to accept payments on a 24 X 7 basis from around the world. It accepts all Visa and MasterCard issued in and outside India
Axis Bank Payment Gateway services facilitates online payments all Credit and Debit Cards issued by MasterCard and VISA.
Axis Bank Payment gateway services is compliant with Payment Card Industry Data Security Standard (PCI DSS) standards. All transactions initiated at Axis Bank Payment Gateway services come with 128 bit security and two factor authentication via MasterCard Secure Code and Verified-by-Visa authentication is enabled.
Axis Bank Payment gateway accepts all international card issued by MasterCard and VISA both with and without 3D secure authentication.
The applicant after filling details on https://indianfrro.gov.in/ clicks 'Pay Now'. The applicant is redirected to Axis Bank payment gateway page and is presented with payment options like MasterCard and VISA. Cardholder enters his card number, expiry date, Name and CVV value and clicks 'Pay Now'. Incase cardholder Bank is enabled for 3D secure, then a page will appear for the cardholder to entire either his/her OTP/3D secure password. Else transaction would be processed. After successful completion of transaction, the applicant is redirected on to the https://indianfrro.gov.in/ with a successful receipt of payment.
Incase Bank is participating for 3D Secure, during transaction a 3D secure page would appear and cardholder has to enter his/her password /OTP.
The applicant shall be presented with a payment successful page along with reference number. If the applicant does not receive any success message even after card account has been charged, a refund will have to be initiated after due reconciliation to the applicants card account.
If a transaction has failed but the applicants card account is debited more than once, the amount will have to be refunded to the applicants card account after reconciliation process within seven (7) days of transaction. In some cases, the fund still lies with the card issuing Bank, kindly get in touch with your Bank for such case.
Axis Bank provides technical support for all payment related transactions at +91-022-7131-2125/2126 (Timings : 09.30 a.m. to 7.00 p.m IST)
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"Regular visa or e-visa or stay stipulation of period of foreign nationals stranded in India due to COVID-19 may be considered as deemed to be valid till 31.08.2021 on gratis basis without levy of any overstay penalty. Such foreign nationals may not be required to submit any application to FRRO/FRO concerned for extension of their visas. Before exiting the country, they may apply for an exit permission, which would be granted by the FRRO/FRO concerned on gratis basis without levy of any overstay facility."
2. The matter has been re-considered by the Government in view of the present situation. It has accordingly been decided to extend the existing facility of deemed extension of the regular visa or e-visa or stay stipulation period on gratis basis without levy of any overstay penalty granted to foreign nationals stranded in India due to COVID-19 pandemic till 30th September 2021. Such foreign nationals may not be required to submit any application to FRRO/FRO concerned for extension of their visas. Before exiting the country, they may apply for an exit permission, which would be granted by the FRRO/FRO concerned on gratis basis without levy of any overstay penalty.
3. If extension of Visa is required beyond 30.09.2021, the foreign national concerned may apply for extension of visa on the online e-FRRO platform on payment basis, which would be considered by FRRO/FRO concerned subject to the eligibility as per the provisions contained in the Visa Manual 2019.
4. Afghan nationals living in India on any category of visa will be granted extension of visa by FRRO/FRO concerned on gratis basis until further orders. They will not be granted exit or issued leave India notice by FRRO/FRO concerned without prior approval of the Ministry of Home Affairs.
5. These instructions shall come into force with immediate effect.
In the backdrop of outbreak of COVID-19, no foreigners are allowed to visit the FRRO Office for OCI/Registrations and other Visa related services without prior appointment till further orders.
For appointment, contact respective FRRO Support Centres as given below:
